Delete your account
In the app — immediate
Open Veyra and go to Settings → Delete account. You will be asked to confirm with the same provider you signed in with (Apple or Google), so that a borrowed, unlocked phone cannot destroy an account in two taps.
There is no waiting period and no recovery window. When you confirm, it is gone.
Without the app
If you cannot reach the app — an uninstalled copy, a lost phone, a device that will no longer sign in — email info@zfoldltd.co.uk from the address you signed in with, asking for your account to be deleted.
We reply from that address and delete the account within 30 days, usually within a few working days. We ask you to write from the signed-in address because it is the only thing that ties the request to the account — we will not delete an account on the word of an address that does not own it.
What is deleted
- Your account: name, email address and time zone.
- Every translation, subtitle and generated audio file you own.
- The links you submitted and your library.
- Your credit history and remaining balance.
- Every sign-in session and any push notification token.
What is not
- Your subscription. Only Apple or Google can cancel one. Deleting your account does not stop the billing — cancel it in your App Store or Google Play account first, or you will keep being charged for a service you can no longer reach.
- Records we are required to keep. Purchase and refund records are retained for as long as tax and accounting law requires. They are not linked to a usable account and are not used for anything else.
- Server logs, which include IP addresses, are kept for up to 30 days for security and debugging, then discarded.
See the Privacy Policy for what is collected and why.